Overview
Riders for Life (operated by Fidens) provides users with the right to request personal data deletion in compliance with GDPR and CCPA regulations.
How to Request Data Deletion
To initiate a deletion request, please email us with the following information:
- Subject line: "Data Deletion Request"
- Your full name and the email address associated with your account
- A clear statement requesting the removal of your data
Email: contact@riders4.life
Identity Verification
We verify the identity of all deletion requestors to protect your privacy and security before processing any deletion requests.
Data Categories for Deletion
Upon verification, we will delete the following data:
- Personal information (name, email, phone number, profile photo)
- Account and profile details
- GPS location and riding activity records
- In-app communication history and messages
Legal Exceptions
We may retain certain data when:
- Required by law or legal obligations
- Needed for fraud detection and security purposes
- Data has been aggregated and anonymized for analytics
Processing Timeline
Verified deletion requests will be processed within 30 calendar days from identity confirmation.
Account Consequences
After data deletion:
- You will permanently lose access to your account
- All routes, riding history, and shared data will be erased
- Reusing our service will require creating a new account